Archive for January, 2010

Canadian deliveries

Hi there,

There is a small delay at the border we are advised where the documentation sent from the shipping folks in the USA is not what the new border security wants. So the shipping people are working with FedEx on what needs to be issued so the packages go through. This should be rectified very quickly and you should receive your game.

Sorry for the inconvenience but it will be solved very quickly.

Torben

Days of Steam now available

It’s confirmed that Days of Steam is now in the warehouse and will be shipping to distributors right away. For those of you that are unable to get to a FLGS we do have them available on our website at MSRP.

If you do frequent a particular store and they don’t carry this title or any of the other Valley Games titles out there, let them know they are available through most major distributors and if they are having trouble, they can contact us for help.

Enjoy,

Torben

Days of Steam arriving

Good news,

We heard last week that our shipment of Days of Steam was to arrive last Friday but with the weather issues down south it may not have arrived. I have a call into our warehouse manager and he is going to check on status of the games arriving.

When they arrive I will advise it here and then those of you that are not able to get to a FLGS will be able to order them here. It does take a couple days to receive the product into inventory apparently so when you order the games it might take a week to ship but will arrive to USA locations pretty quickly after that.

Please let me know if you have any questions here in the comments about it and I can reply here so everyone can see what is going on. Again, I will post here when it is confirmed.

Torben

Shipping update

Good Morning,

Preorders are heading out today according to our warehouse manager, due to the weather issues they are experiencing in Atlanta where our warehouse is, they were frozen on Friday and everything was shutdown.

It seems that there are no budgets or equiment down there to remove snow and ice, while it seems a little strange being from Canada, I guess we don’t have air conditioners in too many homes either ;)

It should be all good, most of you will have your games before the end of the week so this isn’t a lengthy delay at all but I thought you should know.

Torben

Finally…

Republic of Rome has finally arrived and is being received as we speak into inventory. That means we are shipping tomorrow and the next day to all the preorder people.

Some of you have been contacted by me with regards to an issue on your order that just came up when the shipping people started compiling the orders. If you can respond as quickly as you can, that would be great and we can get your game out to you.

We had a small printing error that we managed to fix before we sent out the games, unfortunately it wasn’t discovered until the game was actually printed but we caught it none the less. There are no zeros on the backs of the 9 tokens, this can make it a bit challenging in a couple areas to display the correct number you want. So we had the printer make small punchboards with 9 and 0 tokens and these are going to be something you can use to replace the other tokens in the game. The punchboards are separate so we will include one of those in each delivery so make sure to look for it.

If you don’t get one or don’t find it or forget to look, we can always send you another one no problem. Just let me know and I will help you out with that.

Otherwise, please enjoy your game and we thank you again for your continued patience with this process and all the other processes out there that are out of our control.

Regards,

Torben

p.s. the “intensive examination” that was to happen to the games consisted of customs taking the container to a warehouse off site, opening it, opening a couple boxes and closing it back up and sending it back a few days later. Nice eh?


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