Canadian deliveries
Hi there,
There is a small delay at the border we are advised where the documentation sent from the shipping folks in the USA is not what the new border security wants. So the shipping people are working with FedEx on what needs to be issued so the packages go through. This should be rectified very quickly and you should receive your game.
Sorry for the inconvenience but it will be solved very quickly.
Torben
10 Comments
Other Links to this Post
RSS feed for comments on this post. TrackBack URI
By Francisco Molina, January 20, 2010 @ 8:57 am
Does this means that I will be charged brokerage fees and import taxes ?
[Reply]
Francisco Molina Reply:
January 20th, 2010 at 8:58 am
by the way I forgot to say I live in Canada
[Reply]
By Jason Kossowan, January 20, 2010 @ 9:49 am
*GONG*
Ok, was wondering what was going on – I thought when you said a couple weeks ago you were shipping from your warehouse you meant from Calgary. I’m in Edmonton frothing at the mouth waiting for RoR.
I did send you an e-mail from your Contact Us page and did not receive a response – hopefully there isn’t a bug on the website preventing you from getting mail…
[Reply]
By Torben, January 20, 2010 @ 10:42 am
No, not at all, this is why it’s a pain apparently. There are new requirements or something from the border based on us paying for all of the import duties and GST as it enters the country and the paperwork is not what they want.
[Reply]
By Hugues Lamy, January 21, 2010 @ 2:23 pm
Torben,
You’re paying the GST on the games, next quarter, you get it back (since you’re a company), then you sell it to canadian and claim the GST on behalk of the government, you send it back to them. Do I have this right?
If yes, that a waste of everybody’s time. Prooving that you have a GST number should be enough, since you’re going to send the money to them when you sell the game. Not to mention that you need to front them the money.
I’ll always be amazed at our government.
[Reply]
Torben Reply:
January 21st, 2010 at 3:50 pm
I think all governments have their issues, the poor lads down in the USA have worse problems. I just never knew board games could be so dangerous to be under such scrutiny. What do I know eh?
[Reply]
By Clyde Bear, January 24, 2010 @ 12:34 pm
When were the US games shipped? I have yet to get mine. How where they sent? If by US Mail, I may get it as next year’s Xmas present
[Reply]
By StevenE, January 28, 2010 @ 12:32 pm
Can the folks at VG do a blog update for Big City?
I’ve been waiting patiently for this one…
Thanks
[Reply]
By Kyle, February 8, 2010 @ 2:21 pm
Just got my game
[Reply]
By Ian Hoffman, March 23, 2010 @ 7:37 am
Hi Torben,
I participated in the VG pre-order, received my game over a month ago. Yesterday a letter showed up from FEDEX asking for $16.56 for customs, GST and PST. I had though VG was to pay those expenses?
How can we proceed to rectify this situation?
Thanks!
[Reply]