Comments on: Canadian deliveries

By: Ian Hoffman

Ian Hoffman — Tue, 23 Mar 2010 14:37:09 +0000

Hi Torben,

I participated in the VG pre-order, received my game over a month ago. Yesterday a letter showed up from FEDEX asking for $16.56 for customs, GST and PST. I had though VG was to pay those expenses?

How can we proceed to rectify this situation?

Thanks!

By: Kyle

Kyle — Mon, 08 Feb 2010 21:21:12 +0000

Just got my game

By: StevenE

StevenE — Thu, 28 Jan 2010 19:32:17 +0000

Can the folks at VG do a blog update for Big City?

I’ve been waiting patiently for this one…

Thanks

By: Clyde Bear

Clyde Bear — Sun, 24 Jan 2010 19:34:10 +0000

When were the US games shipped? I have yet to get mine. How where they sent? If by US Mail, I may get it as next year’s Xmas present

By: Torben

Torben — Thu, 21 Jan 2010 22:50:02 +0000

I think all governments have their issues, the poor lads down in the USA have worse problems. I just never knew board games could be so dangerous to be under such scrutiny. What do I know eh?

By: Hugues Lamy

Hugues Lamy — Thu, 21 Jan 2010 21:23:25 +0000

Torben,

You’re paying the GST on the games, next quarter, you get it back (since you’re a company), then you sell it to canadian and claim the GST on behalk of the government, you send it back to them. Do I have this right?

If yes, that a waste of everybody’s time. Prooving that you have a GST number should be enough, since you’re going to send the money to them when you sell the game. Not to mention that you need to front them the money.

I’ll always be amazed at our government.

By: Torben

Torben — Wed, 20 Jan 2010 17:42:39 +0000

No, not at all, this is why it’s a pain apparently. There are new requirements or something from the border based on us paying for all of the import duties and GST as it enters the country and the paperwork is not what they want.

By: Jason Kossowan

Jason Kossowan — Wed, 20 Jan 2010 16:49:00 +0000

*GONG*
Ok, was wondering what was going on – I thought when you said a couple weeks ago you were shipping from your warehouse you meant from Calgary. I’m in Edmonton frothing at the mouth waiting for RoR.

I did send you an e-mail from your Contact Us page and did not receive a response – hopefully there isn’t a bug on the website preventing you from getting mail…

By: Francisco Molina

Francisco Molina — Wed, 20 Jan 2010 15:58:37 +0000

by the way I forgot to say I live in Canada

By: Francisco Molina

Francisco Molina — Wed, 20 Jan 2010 15:57:38 +0000

Does this means that I will be charged brokerage fees and import taxes ?