Canadian Shipping – Extra Charges
Greetings,
It seems FedEx decided all you nice people in Canada should have to pay more for your copies of Republic of Rome. Well we’re not good with that.
All GST and duties were supposed to be billed to Valley Games, at least that’s how it is usually done when we have things shipped to people. In this case, no, it didn’t happen. So we are having this investigated, and we will get it resolved very quickly here.
What I need from you, if you have received a letter from FedEx, is to email me give me the details of your letter. A scan would be better of the FIRST page only please, that way I can advise the account number or invoice number for FedEx to reference. Then I can get the charges placed onto our account and we will get this out of the way.
The shipping folks are also working on just getting the charges reversed so none of us have to deal with it, but we still need to know who has received them so that we don’t miss anyone. So please let me know, and send me the details and we can get this sorted out.
Regards,
Torben